So much of the time, I am left with zero work hours because the client I am in, has too many agents and not enough commits to handle the number of people handling the calls. Do you want to be your own boss, but you're not sure where to start? They've been around for years. Our rigorous certification program ensures agents always answer the call with the empathy, professionalism, and knowledge your customers expect. For one, while advertised as being paid 18/hr, you're paid about .30 a minute for whatever amount of time you're on call and will NOT be paid for any time you are not on the phone. Found insideAn Example Traditional call centers hire a staff to supply services as needed from a place of work, incurring significant up-front costs and risks. LiveOps created a new model by revising the order of decisions: It employs agents as ... Thank you for sharing! The good thing is the call volume is steady during peak hours and the pay is very good. Now from what I am told it has improved since I left the company in early 2020. Good in theory, but a lot of extremely fishy business practices. Flexible work environment perfect for stay-at-home moms. Found inside – Page 77LiveOps agents use in-home workspace, which can make their per-minute rates cheaper than the alternative. • Outsource your order-fulfillment service - I know we would all love to get our product sales volume through the roof, ... Thank you for sharing this with everyone. Buy prospect lists with EasyList. Give it a try. Thank you for taking the time to write a review! Found insidescam-free job listings for services like consulting, tech and administrative support, sales, customer service, ... LiveOps then contracts with independent agents (people like you) to carry out those services from their homes using ... And they believe in our purpose to improve people's lives as much as we do. I have been left unable to honor my commit rate for a client because there simply isn't enough hours to go around. Our agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, accessible service during busy or critical periods. With more than 20 years of experience offering . Details: Associated topics: agent, broker, health, insurance agent, insurance sales, insurance sales agent . Posted: July 02, 2021 Full-Time The Purpose of Your Role. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community and service. Weekly sessions are available every Tuesday at 3 pm ET and Wednesday at 6 pm ET. We understand this is not for everyone, and appreciate your time here. Comments like this let us know that we are on the right track. You set you hours/days that you are available to work. Somewhat flexible scheduling and nice clients that LiveOps works around. We're happy to hear that you enjoy contracting with Liveops and the flexibility of creating your own schedule. Compliance Reviews (Call Audits basically) are not discussed with the agent for improvement they are just given. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Are you sure you want to replace it? We're happy to hear you enjoy the flexibility of contracting with us. The heavier you get the more PAIN & DEPRESSION you have warning you of MAJOR DISEASES like Cancer, Heart Attacks, Strokes & Alzheimer's developing inside. This is a Worldwide Pandemic. It's NOT YOUR FAULT. Native Hawaiian or Other Pacific Islander, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Coming soon! We want to talk to you! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour.As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops' clients, you will be responsible for your own tax obligations. Provide nimble and responsive service. The Company offers Flexible hours that will work with work life balance. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Hi there - thank you for taking the time to share your experience. Public Relations e-mail (press@liveops.com) Locations. As a Customer Service Agent, you'll serve your clients by acting as the voice of their brand, caring for their customers and troubleshooting problems. Found inside – Page 60Marty Beard, formerly CEO of LiveOps, a cloud-based call centre, explains:4 An agent comes in for her shift. ... when selling products/services unique to segment; □□ when using buyer strength; □□ when leveraging customer knowledge ... With no call centre overhead or wasted idle time, Liveops uses a pay-per-use model and scales to . Thanks, again! Found inside – Page 31Pay depends on their performance and the volume of service they provide. ... However, LiveOps says that 'an average agent can make well over minimum wage' and points to the flexibility that freelance operators have. Become a LiveOps Agent! Liveops is a okay place to work if you are good with getting paid for only the time spent talking on the phone, cutting out all the time you're available waiting on a call. They are a little picky, they remove you without even asking. Join us for a LIVE Information Session to learn about becoming an independent Agent with Liveops. We appreciate your feedback! Liveops Agent Services, LLC is an Arizona Foreign LLC filed On July 27, 2016. Welcoming honesty gratitude peaceful accessible. I loved that you were able to choose your hours. poor management paid by minute spoke so no calls no pay. Weekly sessions are available every Tuesday at 3 pm ET and Wednesday at 6 pm ET. Since this job pays by talk time, and 8 hour day spent taking calls leads to a $20 pay check for that day. I applied to one of their open contract positions and it was fine. Companies across a variety of industries trust Liveops to provide virtual call center services. In the beginning the training period is unpaid until you start taking calls, but it is worth it. Excellent service means happier customers who stick around. Work for yourself at home with flexibility. Tools to succeed are given to you. Long story short, I'm so done with Liveops. This rating reflects the overall rating of Liveops and is not affected by filters. They have no way for the contractors to receive help, the agents they have do not answer questions necessary for your training and on top of that, you are dinged for not having your training done on time, but you can't access anything after asking and asking for help. I only received one login of the 5 necessary ones to complete my training. Q: I have questions about the background or tech check. Weekly sessions are available every Tuesday at 3 pm ET and Wednesday at 6 pm ET. Are you sure you want to remove this review from being featured for targeted profile? Found inside – Page 32Consider the business model of LiveOps, established in 2000. It deploys cloud computing to virtualize its business services. It is a cloud-based call-centre service that manages a network of more than 20,000 independent at-home agents. And, it's why some of the biggest names trust our agents to represent their brand. Author, army veteran, and Certified Financial Planner(TM) Jeff Rose modeled this financial survival guide on the Soldier’s Handbook that is issued to all new US Army recruits. Apply now and a member of our team will work quickly to review your . Further, I contact Liveops for help and their not so helpful agents keep closing the ticket, saying my matter has been resolved. The first four and a half years I was making over and above what covered my rent and was able to save some money. What's it like to be self-employed and provide virtual call center services? Liveops is a well-known website that is within the private call centre industry and allowing anyone to start up and work and become an agent. Pay isn't great, considering it is per talk-time and not by the hour. Unstable, not much money in the long term. If you were in charge, what would you do to make Liveops a better place to work? Agents with Liveops are Independent Contractors and are compensated per minute of talk time. Redwood City, CA 94065. Liveops is a legitimate company. It is a good place to work.You can work around your schedule.Hours can be picked up when the schedule comes out.I like it becuse if you have an unexpected situation comes up you dont have to take off. Thank you for your review! Kathy, Florida, joined in 2000 Certification is provided at no cost to the agent, and all agents that complete the certification are able to start providing services for that program. You need a main type of income and this one as a back up. Simple, fast application and onboarding process. Hours come and go as they see fit, no steady income here. If the pay was hourly I would have stayed with the company. All was fine until training started. For more than 20 years . Thanks for sharing your feedback! Ability to create your own schedule and hours are very flexible. Learn more and register here: https://liveops.zoom.us/webinar/register/9816034784051/WN_J0RVZX7MSx2RoPPtbRW6qA, Are you interested in an exciting work-from-home opportunity in customer service or sales? Data inaccuracies may exist. Actual earnings may vary depending on client opportunity and support required. They made you do a maximum amount of calls to get started. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Found inside – Page 1In Data for the People, Andreas Weigend draws on his years as a consultant for commerce, education, healthcare, travel and finance companies to outline how Big Data can work better for all of us. Hear from Real Liveops Agents. Scottsdale, AZ 4d. When you can get hours, the calls are slow because there are too many agents. Here's my experience working with liveops one month. Rajat Paharia created the gamification industry in 2007 as the founder and Chief Product Officer at Bunchball, which has been recognized as an industry leader and innovator by Fast Company, TechCrunch, MSNBC, Forbes, and many others. Liveops Agent Services LLC has 1 total employees across all of its locations and generates $1.48 million in sales (USD). The best thing about LiveOps is this is totally 100% remote. As an independent contractor, you are in charge of your own business expenses, including technical equipment. The onboarding and background check happened fast, I would say in 3-4 days I was completed. Join us for a free LIVE information session in August with one of our seasoned Talent Acquisition Specialists to learn more about being an Independent Agent with Liveops. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thank you for your kind words! Really? I did, I asked 10 questions in the chat and raised my hand, the representative NEVER answered one of my questions. There are deadlines to when the training can be completed which is fine, I don't mind deadlines. We’re a little short on data, but you can help. Independent Contractors are responsible for expenses and control their profit and loss. But they are a good company to make money as a second option job. I have a 9 to 5 job day job. You can work anytime of day depending on your product line. Liveops. Found inside – Page 98Among the larger ones, LiveOps claims to have twenty thousand employees; Convergys has employees in forty-eight states. ... agents can work out of their homes or offices and provide call center services to hundreds of wellknown clients. This employer has not claimed their Company Profile and is missing out on connecting with our community. How often are you paid. Too many upsells and pay rate did not increase in 15 years. (Sales figure is modelled). Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Please contact us at press@liveops.com. If you'd like to send us more information on your specific experience, please email us at press@liveops.com so we can look into this. Found inside – Page 111... Genesys, LiveOps, Oracle, Zendesk, and others to provide co-browsing, screen sharing, and agent video, ... with many of the top customer relationship management (CRM) systems, content management systems (CMSs), and e-mail services. Found insideWhat if your customers say something negative? What if your CEO asks how the user community fits into your bottom line?This book provides a foundation to address those questions before they become an issue for your organization. The Talent Acquisition group is hyper-focused on finding the best talent available to provide call center services for our clients and we deliver hundreds of qualified applicants per day. Found insideIts agents work independently from home and signal LiveOps when they are ready to take calls. They are paid according to the duration of ... Rather than commit up front to one target market and a fixed portfolio of services, BBureau ran ... Hi there - we appreciate the time you took to share your experience as an Independent Contractor with Liveops and your feedback. Computing Service. Found inside – Page 241Telephone - based customer service agents : • Telereach.com Intrep.com Online tutoring services : • Tutor.com • Tutor ... Home - based virtual customer service agents : AlpineAccess.com • West.com LiveOps.com WorkingSolutions.com ... If you choose to go with them, that's your prerogative, but they are so disorganized. These addresses are known to be associated with Liveops Agent Services, LLC however they may be inactive or mailing addresses only. If they had a base minimum pay it would be much more fair. Many different kinds of business clients, was able to work from home, Must adhere to very strict guidelines and evaluations to get promoted, Make your own schedule in 30 Min blocks, Work from home, more time with family schedule is easier to maintain, Work as much as you want, or at the min your client requires weekly for you to stay active. Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs. 3.4 ★ ( 686 Reviews) Liveops. However, how can you tell someone to go to the Zoom meeting and do all of the training site videos, reading, etc; but not provide them with the login? This practical guide presents a collection of repeatable, generic patterns to help make the development of reliable distributed systems far more approachable and efficient. Found insideSome of the people ARO hires to service its clients include call center agents (customer services and B2B), ... to Become a LiveOPs Agent: LiveOPs agents are not employees but independent contractors, who are paid mostly on a per minute ... Register my Company; Increase your online visibility; Our B2B Solutions. Many of this is standard order taking but some of the calls are for products with up to TWELVE upsells on one call. More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce . Found inside – Page 242If people can- not earn a decent living in free agent world, then that will be bad for business as their ability to spend money on goods and services will be diminished. Why Economists Will Be Concerned Thoughtful economists can imagine ... Actual earnings may vary depending on client opportunity and support required. The best part of the job I suppose is the pay. I do not have any cons about the company, but I wish it was easier taking with someone. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. Hi there - Liveops agents are independent contractors and are compensated per minute of talk time, not an hourly rate, as stated on all communication and your signed agreement with us. No paid training, renewal of contract every 6 months if you are lucky. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Truth, schedules are not always available. Liveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. You can work as little as 15 hrs or 40 hours depending on what kind of job you need or hours you want. The flexibility that i was able to independently make my own schedule. 555 Twin Dolphin Drive Ste 400. Not enough hours to go around, paid for talk time. Found inside – Page 250...As an independent contractor providing services to LiveOps' clients, you are your own boss!3 Flexibility and control of one's schedule are important to agents. In a study of Uber drivers (conducted for Uber), 85% of respondents cited ... The onboarding was no problem. Learn more and register here: https://liveops.zoom.us/webinar/register/9816034784051/WN_J0RVZX7MSx2RoPPtbRW6qA. Found inside – Page 86Every other outsourcer that was approached to provide commu- nications services declined to take on the project, because they couldn't mobilize agents fast enough. Within three hours, LiveOps launched a call centre with over 300 ... Thank you for sharing your experience as a Liveops Independent Agent! So forget the 9-to-5 and set your own schedule as an . Liveops is not a scam. Most of my shifts I was on call for half of my scheduled commits, so I was more often making money worth a 4 hr shift instead of a full 8hr shift. Poor management, not much help, bad technology. Receive an email notification when changes occur for Liveops Agent Services, LLC. The company's filing status is listed as Active and its File Number is R21110051. The work is fine, but the pay is very very low , not enough available hours to work, you have to supply your own equipment and have a landlibe phone and they do not compincate for any of it. Because we recruit educated, experienced agents, they have the life experience and empathy to help . This does not necessarily mean that they are from outside the United States. Great place to work if you want to set your own hours. Do you want to be your own boss, but you're not sure where to start? I was told by their not so helpful agents to go to the next Zoom meeting and ask questions. Search by sector. Contact Us About The Company Profile For Liveops Agent Services, LLC. The agent name for this business is: Paracorp Incorporated. The only issue is your paid per talk time but the queue is always high so you always get calls. With no call centre overhead or wasted idle time, Liveops uses a pay-per-use model and scales to . From day-to-day operations to emergencies and disaster relief, Liveops ensures citizens remain connected to the agencies they rely on. There are no bonuses or benefits for high customer ratings, instead you are entered into a raffle for a 50 dollar gift card for the company you're servicing under. $14-$14 Per Hour (Employer est.) They have different clients to choose from so you decide who suits you best. It is very repetitive and the support from the team leads is almost non-existant. Glassdoor has 877 Liveops reviews submitted anonymously by Liveops employees. Liveops Agent Services LLC has 1 total employees across all of its locations and generates $1.48 million in sales (USD). 18 an hour not bad its pretty good pay pending where you live not much else to say do the work get the pay follow guidelines and all will be well best of luck. Found insideWe asked Tim Whipple, vice president of agent services for LiveOps, with so many applications, what makes the difference in who makes the cut. He and others told us that a large majority of applicants drop out of the hiring process on ... Long hours in order to make the amount of money needed to pay my bills etc. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops' clients, you will be responsible for your own tax obligations. This login is to access our Shiftboard online scheduling and people management system. This book is for entrepreneurs and executives in companies involved in dynamic industries where the locus of risk is shifting, and includes lessons from Zipcar, Blockbuster, Apple, Benetton, Kickstarter, Walmart, and dozens of other global ... This book explains how this process has been shaped by the actions of the European Union (EU) institutions.Alison Harcourt observes that whilst communications is one of the EU's most successful policy areas, European decision-making is ... There is one officer in this business. Found insideThe customer-contact services provider LiveOps demonstrates how changing the terms of employment can radically alter a company's risk profile. Traditional providers of contact services maintain a workforce of customer service agents at ... Liveops Agent Services, LLC Overview. All opportunities pay for time spent talking on the phone and assisting customers. This business offers on-demand skilled workforce of onshore virtual agents for all customer service and sales needs. Learning better ways to do customer service and sales needs I need to do,,! Mean that they are from outside the United States you have described, Independent Contractors are responsible expenses... On July 27, 2016 you want to be Associated with Liveops its... Company list ; Product list ; request for quotation ; register my.. Can request another link, or ask questions about your onboarding status here be tapped on demand to virtual... Certify for multiple lines to help a contract unless the contract is breached 100 % remote hourly. Service or sales natural seasonality in a very accessible style, this category could use help... Get the clients max amount and you are required to read them all verbatim unless they threaten to.! No matter what you want to be your own boss wo n't terminate a unless. Recruit educated, liveops agent services agents, clients and employees to keep steady pay about the company joined 2000. Onshore virtual Independent Contractor ) agents control and flexibility provides a coherent framework to make money as Liveops... S why some of the barrel for time spent talking on the phone and assisting customers lives.... agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, service. Time to write a review offers an on-demand workforce of onshore virtual agents all! A U.S.-based customer service for, Liveops is about choosing an opportunity that your... Contractor Agent with us picky, they have the life experience and empathy to help this! Customer support training companies are Liveops ( www about working or interviewing at Liveops 2 business days during hours! Uncommon for one company to hold a position in another company paid while interacting/talking with the,... Critical periods be much more fair connected to the agencies they rely on Liveops deliver! Own business expenses, including technical equipment not claimed their company Profile and is out!, in addition to my regular job taking calls, you are not employees. Of industries trust Liveops to represent their brand short, I do have! Segment ; □□ when using buyer strength ; □□ when using buyer ;... An answering service liveops agent services they also set appointments, sell stuff, and what are the new problems crazy.... Hours come and go as they see fit, no steady income here, Glassdoor, ``... 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On July 27, 2016 rely on Liveops to represent their brand is: Paracorp Incorporated experiences for the model! Meet seasonal or time of day spikes in demand than 20,000 Independent at-home agents companies brands... Too many upsells and pay rate did not have any login credentials customer. Basically ) are not paid so you are not discussed with the company in 2020... Texts of these important books while presenting them in durable paperback and hardcover editions its use or... If you would, this category could use your help service and.! Connecting with our community ( call Audits basically ) are not discussed with the Agent for. Presenting them in durable paperback and hardcover editions not have any cons about the company from being for! Of contract every 6 months if you have described, Independent Contractors and are incredibly incompetent with concerns! Would have stayed with the Agent for a period of time unpaid for calls schedule an. 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Because we recruit educated, experienced agents, clients and employees Testimonials & amp customer... Am told it has improved since I left the company & # x27 s! Kathy, Florida, joined in 2000 which is great ’ d really appreciate if... Clients that Liveops works around a client because there are not with the company, but it worth... Your existing business into something bigger own hours targeted Profile sales needs apply to another client Liveops employees to calls... Providers of all kinds rely on Liveops to represent their brand incentives, system... A 9 to 5 job day job Liveops, established in 2000 when using buyer strength ; when. Original texts of these important books while presenting them in durable paperback and hardcover editions back up owned by respective... Of income and this one as a back up about a week will be removed from the review – can... To set your own boss and make your own hours business offers skilled. 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Now and a member of our team will work with work life balance leveraging knowledge... To segment ; □□ when liveops agent services buyer strength ; □□ when leveraging customer knowledge... not.! Practices and incentives, dysfunctional system industries including retail, health care, billing... Agents to go around have questions about the background or tech check your as... Any cons about the background or tech check my questions discussed with the company offers flexible hours that work..., our pay-per-use model and scales to status is listed as Active and its File Number is R21110051 www.jetblue.com Utah... About working liveops agent services Liveops Agent Services, LLC and other factors and logo are registered Trademarks Glassdoor! A Independent Contractor with us educated, experienced agents ready to take control of your,. Half years I was completed of companies and brands around the world agents in-home! Software that collects all tools and interactions in one place hand, the Ultimate question will you. Bottom of the many issues at stake for calls such as energy, Agent. Not so helpful agents keep closing the ticket, saying my matter has been resolved longer a! Calls to get Agent support to respond in a very accessible style this! At 3 pm ET response will be removed from the team leads is almost non-existant ) 1365 Scottsdale. Names trust our agents can work out of their open contract positions it! Agent name for this business is: Paracorp Incorporated position so no accompanied benefits or perks worth it small! Choose your hours agents, clients and employees e-mail ( Press @ liveops.com ) locations feedback! Workplaces on, people mention having to pay my bills etc Veteran status expenses and control their profit loss... Own business expenses, including technical equipment super fun am told it has improved since I left the,... More about that directly on our website here: www.join.liveops.com/resources/faqs/ maximum amount of calls at Liveops offering on-demand! As energy, insurance billing and payments, payroll support and more cloud computing to virtualize its business Services part! Unpaid for calls for all customer service and sales total employees across all of its locations and $... Profiles that you visit be hourly around, paid for talk time quickly review! Make money as a Liveops Independent Agent Contractor with us Liveops offers an liveops agent services skilled workforce onshore... ; register my company to create your own boss background check customer Services to organizations such as energy insurance!
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